Ordering Policies & Procedures - WOW Baking
“You guys are phenomenal!Those lemon cookie bites are out of this world! I can't stop eating them! ” - Alyssa Freeman
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Wow Baking Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Shipping/Delivery Policy
Sales Tax
Payment Policy
Return Policy
Privacy Policy
Security Information
Credit Card Processing Policy


Shipping/Delivery Options

Most orders are shipped using standard, overland 5-day delivery schedules. We use United Parcel Service (UPS) under most circumstances.

At this time we cannot ship orders to APO/FPO addresses.

Express Shipping
You can select Next Day, 2nd Day, or 3rd Day shipping services to reduce the time in transit with UPS.

Most in-stock orders will ship within our usual order processing time of 2 business days; however, please allow up to 4 business days for us to pack and ship. The total time to receive your package is dependent on the shipping method chosen. The total delivery time is calculated as:  (2-4 days for us to pack and ship) + (shipping transit time) = Total Delivery Time

Orders are shipped to the 50 United States and outlying possessions, the District of Columbia, and Canada. We do not ship to any other location.

If you need to track your shipment, please refer to your Order Number on your order Receipt. Please call our store or send us e-mail with your request and we will respond with a status report as soon as possible.

Please note that all prices are stated in United States dollars. All weights are stated in English measurements (1 lb equals approximately 0.4535 kg).

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Sales Tax
Sales tax is collected for all shipments within the state of Washington when required. Sales tax is not collected on shipments for destinations outside of the state of Washington. Sales tax rates may vary according to the category of item ordered and are calculated and collected at checkout, if applicable. Sales tax is charged in accordance with state law and all tax collected is remitted directly to the state of Washington and is not kept by this Store. If you have a question about sales tax, please contact us via email or phone.

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Payment Policy
Payment for orders will be made via your credit card upon packing the order. Sales tax and shipping charges will be added. Your credit card will be charged on the day that your order is shipped. You will receive an email confirmation that your order has been shipped and your credit card charged.

If a coupon is used, volume discounts are not available. You can use either a coupon or a volume discount, not both.

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Return Policy
We accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. So be sure you’re ordering the right product. If you experience an issue with your order, please contact us through the Contact Us section.

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Privacy Policy
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. We do not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.

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Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.

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Credit Card Processing Policy

Wow Baking accepts credit/debit cards with the Visa, MasterCard, American Express, Discover, and Diner’s, and JCB logos and PayPal. The billing address entered by you at checkout must match the billing address on file at your financial institution. If it does not, your transaction may be declined. If this occurs, please contact your financial institution.

We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number

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