Ordering Policies & Procedures - WOW Baking
“Wow is right! I just received a Gluten Free food basket from a friend for my birthday. It included your oatmeal cookies which are just stunningly delicious! My kids, who tease me about being gluten free, LOVE them too.” –Facebook Fan
InstagramFacebookSubscribe

Wow Baking Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Shipping/Delivery Policy
Sales Tax
Payment Policy
Return Policy
Privacy Policy
Security Information
Credit Card Processing Policy


Shipping/Delivery Options

Most orders are shipped using standard, overland 5-day delivery schedules. We use United Parcel Service under most circumstances.

Overnight, 2nd Day or 3rd Day Shipment.
You can select Next Day or 2nd Day shipment services to reduce the time in transit with UPS.

Most in-stock orders will ship within our usual order processing time of 2 business days. However, please allow up to 4 business days for us to pack and ship. The total time to receive your package is dependent on the shipping method you choose. The total delivery time is calculated as:
(2-4 days for us to pack and ship) + (shipping transit time) = Total Delivery Time

We do not offer International Shipping.

If you need to track your shipment, please refer to your Order Number on your order Receipt. Please call our store or send us e-mail with your request and we will respond with a status report as soon as possible.

Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)

Back to Top


Sales Tax
State sales taxes are applied to all shipments within our home State. Sales taxes are not applied to shipments for destinations outside the State. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.

Back to Top


Payment Policy
Payment for orders will be made via your credit card upon packing the order. Sales tax and shipping charges will be added. Your credit card will be charged on the day that your order is shipped. You will receive an E-mail confirmation that your order has been shipped and your credit card charged.

Back to Top


Return Policy
We accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. So be sure you’re ordering the right product. If you do have a problem with your shipment, please contact us through the Contact Us section.

Back to Top


Privacy Policy
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.

Back to Top


Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.

Back to Top


Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number

Back to Top